Privacy Policy

Kliprivier Mountain Lodge ("Kliprivier Mountain Lodge", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, kliprivier.co.za, submit an enquiry through our website, or otherwise interact with us through our online channels.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

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1. Responsible Party

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The responsible party for personal information collected through this website is:

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Kliprivier Mountain Lodge
Responsible person: David Geiger

25 Hermitage North Avenue
Swellendam
Western Cape
South Africa
6140

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Email: info@kliprivier.co.za
Telephone / WhatsApp: +27 73 075 8848
Website: kliprivier.co.za

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2. Information We Collect

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We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

When you submit an enquiry through our website, we may collect:

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• Your name

• Email address

• Telephone or WhatsApp number

• Intended arrival date

• Intended departure date

• Number of guests

• Accommodation preferences

• Information contained in your enquiry or message

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We do not intentionally collect the following through our website enquiry forms:

• Identity or passport numbers

• Dates of birth

• Banking information

• Credit or debit card information

• Online payment information

Please do not include sensitive personal information in the free-text/message fields of our forms unless it is genuinely necessary for your enquiry.

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3. How We Collect Information

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We may collect personal information when you:

• Complete and submit an enquiry form on our website;

• Contact us by email;

• Contact us by telephone or WhatsApp;

• Interact with our website;

• Interact with our Facebook or Instagram pages or advertisements;

• Give us information directly in connection with an accommodation enquiry.

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We may also automatically collect certain technical information when you visit our website through cookies and similar technologies.

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4. Why We Collect Your Information

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We use personal information primarily to:

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• Respond to accommodation enquiries;

• Provide information about accommodation options;

• Check and communicate availability;

• Understand your accommodation requirements;

• Communicate with you about an enquiry you have made;

• Operate, maintain and improve our website;

• Monitor website performance;

• Understand how visitors interact with our website;

• Measure the effectiveness of our Facebook and Instagram advertising;

• Detect, prevent and address technical, security or fraudulent activity;

• Comply with applicable legal obligations.

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We do not currently use information submitted through our website forms to send general promotional marketing communications unless you separately provide the required consent or another lawful basis applies.

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5. Website Forms

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Our website contains forms that allow visitors to submit accommodation enquiries.

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Information submitted through these forms may be processed by our website and technology providers and made available to Kliprivier Mountain Lodge for the purpose of responding to your enquiry.

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Submitting an enquiry does not constitute a confirmed booking.

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A booking is only confirmed once Kliprivier Mountain Lodge has confirmed availability and the applicable booking requirements have been completed.

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6. Wix

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Our website is hosted and operated using Wix.

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Wix may process certain information on our behalf as part of providing website hosting, security, forms, analytics, cookie-management and related website services.

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Wix also provides a native Meta Pixel & Conversions API integration that can transmit website events to Meta for advertising measurement and related purposes.

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Wix may also place essential cookies and other technologies necessary for the operation and security of the website. Additional cookies may be associated with third-party integrations used on the website.

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For more information about Wix's own processing of personal information, visitors should consult Wix's privacy documentation.

 

7. Meta Pixel and Conversions API

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We use Meta Pixel and Meta Conversions API (CAPI) in connection with our Facebook and Instagram advertising.

These technologies may collect information about interactions with our website, such as website visits and certain actions taken on the website.

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We use this information to:

• Measure the effectiveness of our advertising;

• Understand how visitors interact with our website after seeing an advertisement;

• Improve the relevance and performance of our advertising;

• Measure conversions and website enquiries;

• Help us understand website traffic originating from Facebook and Instagram.

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The Meta Pixel operates through browser-based technology, while Conversions API can transmit certain events from our website or associated systems to Meta's servers. Wix provides the native integration for these services.

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Where our cookie-consent mechanism requires consent for non-essential marketing cookies, the Meta Pixel will only collect information after the applicable consent has been provided.

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Meta may process information in accordance with its own privacy policies and terms.

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8. Cookies and Similar Technologies

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Our website uses cookies and similar technologies.

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Cookies are small files or pieces of information stored on your device when you visit a website. They can be used for purposes such as website functionality, security, performance, preferences, analytics and advertising.

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Our website may use:

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Essential cookies

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These are necessary for the website to function properly and may support functions such as:

• Security;

• Website functionality;

• Session management;

• Performance and stability.

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Marketing and advertising cookies

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Where permitted by your cookie preferences, third-party technologies such as Meta Pixel may use cookies or similar technologies to measure advertising activity and website interactions.

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Cookie preferences

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Our website uses the Wix cookie-consent functionality, which allows visitors to manage their consent for applicable non-essential cookies.

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You can change or withdraw your cookie preferences using the cookie settings available on our website.

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Wix notes that the specific cookies present on a website can vary depending on the Wix features and third-party integrations installed on that website.

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9. Information Sharing

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We do not sell your personal information.

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We may disclose or make personal information available to trusted service providers where this is reasonably necessary to operate our website and business.

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These may include:

• Wix and its relevant service providers;

• Meta Platforms and its relevant services;

• Website, hosting and technical service providers;

• Communication service providers where necessary to respond to your enquiry;

• Professional advisers where legally necessary;

• Law-enforcement or regulatory authorities where disclosure is required by law.

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Third-party service providers may process information in accordance with their own privacy policies and applicable legal requirements.

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10. International Transfers

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Some of the technology and service providers we use may process or store information outside South Africa.

Where personal information is transferred to or processed in another country, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.

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This may include processing by international technology providers such as Wix and Meta in connection with the services described in this Privacy Policy.

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11. Data Security

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We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;

• Loss;

• Misuse;

• Destruction;

• Alteration;

• Unauthorised disclosure.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take appropriate steps as required by applicable law.

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12. Retention of Personal Information

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We do not currently operate a fixed retention period for all website enquiry information.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to and managing enquiries;

• Maintaining appropriate business records;

• Resolving disputes;

• Protecting our legitimate business interests;

• Complying with legal or regulatory obligations.

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When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate and legally permissible.

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13. Your Privacy Rights

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Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of information where there is a lawful basis to do so;

• Object to certain processing of your personal information;

• Withdraw consent where processing is based on consent;

• Ask questions about how your personal information is being processed;

• Lodge a complaint with the Information Regulator where you believe your privacy rights have been infringed.

 

Requests can be sent to:

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info@kliprivier.co.za

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We may need to verify your identity before processing certain requests.

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14. Direct Marketing

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Kliprivier Mountain Lodge does not currently use information submitted through its website enquiry forms to send general promotional marketing communications.

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If this changes in the future, we will process personal information for direct marketing in accordance with applicable law and provide the appropriate consent or objection mechanisms where required.

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South Africa's Information Regulator provides specific guidance concerning electronic direct marketing under POPIA, including requirements relating to consent and the right to object.

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15. Children's Information

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Our website is not specifically directed at children and we do not intentionally collect personal information from children through our website enquiry forms.

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If you believe that a child has provided personal information to us through the website without appropriate consent, please contact us at:

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info@kliprivier.co.za

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We will consider appropriate steps in accordance with applicable law.

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16. Third-Party Websites and Services

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Our website and social media channels may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

Visitors should review the privacy policies of third-party services before providing them with personal information.

This includes services provided by platforms such as Wix and Meta.

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17. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect:

• Changes to our services;

• Changes to our website;

• Changes to technology;

• Changes to applicable legislation;

• Changes to how we collect or process personal information.

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The latest version will be published on this page and the "Last updated" date will be amended accordingly.

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18. Contact Us

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If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is being handled, please contact:

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Kliprivier Mountain Lodge
25 Hermitage North Avenue
Swellendam
Western Cape
South Africa
6140

Email: info@kliprivier.co.za
Telephone / WhatsApp: +27 73 075 8848